In any distance selling transaction, complications can occur if there is a failure to communicate between buyer and seller. In the event that our customer services department are called in to help, we find that parts can be incorrectly delivered as a result of a misunderstanding between the two parties involved in the transaction.
There is a wide variety of variations of parts, engines, and transmissions available to a single model of car. For this reason it pays to know what you are trying to buy when looking for a part for a car. Customer feedback shows us that customers who fail to find parts with their requests often give incomplete information in their request, for example, they don't give their cars' engine size when looking for parts related to their cars' engine, or a color code when looking for body parts.
Our call centre operators are fully trained to assist customers when it comes to looking for parts, and attempt to ensure that requests are as complete as possible within the context of a 3 minute phone call, but people who use our internet form unfortunately don't get the benefit of our operators' experience and advice in finding car parts. We do offer a handy guide to buying a used engine, and are working on other guides at present. In the near future, we will also offer video based guides to buying various used parts through our website.
When buying a part for your car, it really does pay to know what you own, and what you need to get it going again. In an attempt to make this process easier for our customers, the Find a Part parts location form will soon have a new option - Variant. By selecting the Make, Model and Variant of their car, our users will be able to pull up their engine size and transmission details from our database, saving you time when you fill our form in, and helping our subscribing dismantlers to get high quality information about the car that you want them to supply parts for. This option will work for cars released since 2001- and we are working on a method of obtaining further data for older cars. Even if you don't know which variant of model you have, supplying a full registration number can often help, as many of our members have access to VRM software which enables them to get the technical specification of most cars on the road.
To sum up, the more you can tell us about what you are looking for, the more we will be able to help. The Variant option should improve the service that our customers receive, as part of our program of continuous improvement.
Find a Part - Finding Used Car Parts Since 1978.
